top of page

VenuePro Q&A

Everything you need to know about the new VenuePro Booking System

1.  How do I log in to my Badminton Wellington (BW) account?

  • Visit our new Login page at book.badminton.net.nz

  • Enter username (your registered email address) and password

  • New users: click "Sign Up" to create an account

2.  How do I log in for the first time?

  • On the login page, click "Forgot Password".

  • Enter your email address to receive a password reset link. (Must be the same email address registered previously on HelloClub.

  • Check your inbox and follow the instructions.

3.  What if I forgot which email I used?

  • Contact BW support at info@badminton.net.nz with your name and details

  • We will assist in recovering your account information.

4.  How do I book a court?

  • ​​Log in to your account at book.badminton.net.nz

  • Navigate to the "Court Booking" 📆

  • Select your preferred date, time, and court.

  • Confirm and pay using credits.

  • A valid credit balance is required to proceed with a booking.

5.  How do I cancel a booking?

  • ​​Log in > Profile > "Ongoing Bookings" under profile 👤

  • Select the booking > Click "Cancel Booking"

  • Cancellations must be made at least 24 hours in advance

6.  What happens if I missed my booking?

  • ​​Missed booking is not refundable. Please plan your booking carefully to avoid this.

7.  How do I check my booking confirmation?

  • ​​You'll receive a confirmation email after booking.

  • If you don't see it, check your spam/junk folder.

  • Alternatively, log in to book.badminton.net.nz, and view "Ongoing Booking" under Profile for confirmation.

8.  Do I need to check in before playing?

  • ​​For casual booking, no. Lights will turn on automatically.

  • Check-in may be required for "Club Night".

9.  How do I top up my account credit?

  • ​​Log in to your account.

  • Go to "Top Up" under profile 👤

  • Enter the preferred amount or select the suggested amount from the list.

  • Complete the payment process.

  • Pay using a credit card (1% surcharge) or Account2Account (no surcharge).

10.  How do I upgrade my membership to a Direct Membership or Club Membership?

  • ​​Log in to your account.

  • Click "Upgrade" under profile 👤

  • Follow the steps to upgrade your membership​

11.  What are the benefits of upgrading my membership?

  • Upgraded members enjoy access to special rates; see details here.

  • 1 Free racket restring

  • $40 credit added to your account

  • Receive the equivalent of 10% of the purchase price added to your account when you buy rackets or shoes at the Pro Shop

12.  How do I register as new member if I don't have a BW account?

  • ​​Go to book.badminton.net.nz and click the profile icon 👤

  • Select Sign Up, and complete the registration form.

  • Registration is free!

13.  How do I update my profile details?

  • ​​Log in to your account

  • Navigate to "My Profile"

  • Edit your information and click "Save Change"

14.  How do I change my password?

  • ​​Log in to your account

  • Go to "My Profile"

  • Select "Change Password" and follow the prompt

15. What if I forgot my password?

  • ​On the login page, click "Forgot Password"

  • Enter your email address to receive a password reset link

  • Check your inbox and follow the instructions

16.  What should I do if I encounter issues logging in?

  • ​​Double-check your email & password.

  • Use the forgot password feature if needed.

  • If issues persist, contact info@badminton.net.nz.

17.  What should I do if I can't cancel a booking online?

  • ​​Ensure you're cancelling at least 24 hours in advance.

  • If the cancel button isn't working, email info@badminton.net.nz for assistance.

18.  What do I do if I encounter technical issues while booking or using the portal?

  • ​​Refresh your browser or try using a different browser

  • Clear your cache and cookies

  • Contact info@badminton.net.nz if the issue persists

19.  I'm not a club member - how do I attend club night?

  • ​​You can join as a Casual

  • Log in to your account at book.badminton.net.nz

  • Click the shopping bag 👜icon

  • Choose the club night you want to join and follow the prompts

For more help or specific questions, don't hesitate to reach out to us at:

info@badminton.net.nz

bottom of page